DELIVERY AND RETURNS POLICY

Delivery

FREE SHIPPING - For purchases of $150 and over - (Australia Only)  3-7 working days.*

FLAT RATE SHIPPING $20.00 - For purchases under $150 - (Australia Only)  3-7 working days.*

EXPRESS SHIPPING $25.00 - (Australia Only) 1-2 working days.*

INTERNATIONAL STANDARD (Price calculated upon check out) - Up to 10 working days.*

INTERNATIONAL EXPRESS (Price calculated upon check out) - 3-7 working days.*

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 1-2 working days for Express Post, 3-7 working days for Regular Post or up to 10 working days for International orders; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at customercare@amostore.com.au

*Amo Store does not guarantee Australia Post shipping times.

Once an order has been shipped and tracking details emailed to you, Amo Store is no longer responsible for goods shipped. 

Returns

We pride ourselves on our outstanding customer service and we proudly stand by our product.
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns will not be processed for items that have been altered, worn or washed. For change of mind, we will not accept any returns that are not in the original condition as when purchased. 

If you would like to return your purchase please email us at customercare@amostore.com.au . You will be sent a Returns Form and instructions on returning the product. Amo Store will only accept items that have not been worn and are in their original shoe box. Please note that the shoe box and stuffing is considered apart of the product and must be included when returning your order.

Any returns that do not meet our policy will not be accepted and will be returned to you at your expense.

When returning your product, please include your completed Return Form. If you do not include this paperwork, we may be unable to identify and process your return.

Additional non-returnable items: Gift cards Final Sale Items (Items discounted at 50% or more are final sale, and cannot be returned.)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Sizing

Sizing information is intended for use as a guideline only and is by no means guaranteed. Sizing and fit may vary somewhat by style and material. Each customer can have different needs as length/width will differ from one individual to another. If you have any queries regarding fit, please do not hesitate to contact us at customercare@amostore.com.au and we will be able to assist.

Product Warranty

Warranty on products is subject to a warranty evaluation. All products must be returned to head office to receive a warranty evaluation. Returns can be sent by post to: AMO STORE 360 Chapel Street, South Yarra VIC 3141, or returned in store. Please note that a warranty evaluation will not occur in store. 

A successful evaluation will occur given that the product is deemed to have defects in its materials and/or workmanship.
Warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear or the natural breakdown of colours and materials over extended time and use. Damage not covered under warranty will be repaired at a reasonable rate if requested.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We will endeavor to process your refund as quickly as possible, however please allow 5 - 10 business days for your refund to appear in your account. Refunds will be issued by the same method as to which the item was paid. Please be aware that during peak periods, there may be a delay in processing returns, we apologise for any inconvenience this causes.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@amostore.com.au.

Sale & Discounted Items

Only regular priced items may be refunded, unfortunately sale and discounted items cannot be refunded.

Once approved, Amo Store will supply a 'one time code' via email to be used at checkout for the credit amount for the returned item.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@amostore.com.au and send your item to:

AMO STORE
360 Chapel Street
South Yarra Victoria
Australia 3141.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, you should mail your product to:

AMO STORE
360 Chapel Street
South Yarra Victoria
Australia 3141.

You will be responsible for paying all shipping costs for return and exchange of your item. 

We do not offer free shipping on exchanges.

Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are returning an item, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If returning an item from outside Australia, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Amo Store is NOT responsible for any return customs charges made. 

Customs/Import Taxes For International Customers

All international customers are responsible for the customs rates within their own country. Amo Store will declare total $ value paid on international shipments and must include an invoice for customs should they require it. Unfortunately Amo Store can not put a lower value on the parcel.